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Privacy Policy for MDG Professionals, LLC

Effective Date: October 13, 2025

MDG Professionals, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [mdgprofessionals.com], use our services, or interact with us via SMS messaging (including through our registered A2P 10DLC campaigns). By using our services, you consent to the practices described in this policy.

We comply with applicable laws, including the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications and Internet Association (CTIA) guidelines, and the requirements of The Campaign Registry (TCR) for A2P 10DLC messaging. This policy is designed to ensure transparency in our handling of your personal information, particularly for SMS communications.

  1. Information We Collect

We may collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number (including mobile numbers for SMS), and mailing address.
  • SMS-Specific Data: When you opt in to receive SMS messages, we collect your mobile phone number and consent records (e.g., timestamps of opt-in confirmations).
  • Usage Data: Information about how you interact with our services, such as IP address, browser type, device information, pages visited, and timestamps.

Non-Personal Information

  • Aggregated data, such as website traffic analytics or general SMS engagement metrics (e.g., open rates), that does not identify individuals.

We collect this information directly from you (e.g., via web forms, SMS opt-ins, or account registration) or automatically through cookies, log files, or third-party analytics tools.

  1. How We Use Your Information

We use your information to provide, improve, and personalize our services, including:

  • Service Delivery: Sending SMS notifications, alerts, marketing messages, or transactional updates (e.g., appointment reminders, order confirmations) via our A2P 10DLC-registered campaigns.
  • Communication: Responding to inquiries, support requests, or opt-in confirmations.
  • Marketing: With your consent, sending promotional SMS or emails about our products/services.
  • Analytics and Improvement: Analyzing usage patterns to enhance our website, app, or messaging services.
  • Compliance and Security: Verifying identity, preventing fraud, and meeting legal obligations.

For SMS specifically:

  • Messages are sent only after obtaining explicit prior consent (e.g., double opt-in where required).
  • We use your phone number solely for the purposes disclosed at opt-in and do not exceed the stated frequency or type of messages.
  1. SMS Consent and Opt-Out

To comply with A2P 10DLC and TCPA requirements, we obtain your explicit consent before sending non-emergency SMS messages. Consent is collected via clear opt-in mechanisms, such as:

  • Submitting your phone number on our website with a checkbox confirming agreement to receive SMS.
  • Texting a keyword (e.g., “JOIN”) to our 10DLC number, followed by a confirmation message.

You can opt out at any time by:

  • Replying “STOP” to any SMS message (standard message and data rates may apply).
  • Contacting us directly to revoke consent.

Upon opt-out, we will stop sending messages (except for a single confirmation reply) and delete your SMS consent record within 30 days. Opting out does not affect prior transactions or non-SMS communications. For help, reply “HELP” to any message.

Message frequency varies by campaign (e.g., 1-4 messages per month for promotions). Carrier fees may apply; check with your provider.

  1. Sharing Your Information

We do not sell, rent, or share